Community Guidelines

The Chef Life app is a community and a place where we would love for everyone to get along, earn more and support each other. However all communities need to have guidelines describing some ethics and fair play within the community.

So below we have created a guide for all members, here’s some very important legalese:

1.   If you are experiencing COVID symptoms, please do not apply for shifts and do not go to work. Stay at home. Get tested.

2.   Businesses must ensure they comply with relevant workplace laws and that all shifts are performed in accordance with Fair Work legislation.

3.   Individuals must be legally entitled to perform any task they agree to, and provide proof of their right to work in Australia if asked.

4.   Everyone must be over the age of 18 to use Chef Life.

5.   A Business must enter a valid credit or debit card prior to accepting a shift application from an Individual. All shifts must be paid for with a credit or debit card. 

6.   Tips paid in cash are permitted, but they must be paid outside the Chef Life platform. 

7.   No cash equivalents (food/beverage credits, gift cards, barter trades) are permitted in lieu of payment for a shift.

8.   When posting a shift is completed, the Individual will verbally confirm the shift duration with the worker. If the shift duration differs to what was agreed to in the Shift Ad, the actual duration worked should be altered in the app upon completion. Shift times can only be increased never reduced.

9.  After payment, the Business and Individual will review each other using Chef Life’s star-rating system. 

10. Your account is your responsibility. It cannot be sold or transferred.

11. All applications to join Chef Life must be made with real and verifiable information. 

12.  Chef Life is curated to ensure all users gain the maximum benefit. Dishonest or destructive actions may result in suspension or banning.

13.  Your verified account must accurately represent the Individual completing the job, and all personal details must be current and valid. If your offer is accepted, you are legally responsible for the provision of the agreed services as part of the Shift Contract. The shift cannot be delegated or subcontracted.

14.  A person may only have a single active account on the platform. Duplicate accounts will be removed. Business accounts are separate to personal accounts. They can be set up by an Owner or Manager and one Business account per Business location can be created. The Owner can assign the authority to hire on behalf of a Business to another user.

15.  Individuals must ensure they complete their profile before applying for shifts. This includes entering Account and BSB details for their verified Australian bank account.

16.   All Individuals must read the Shift Description and check the address before applying for a shift. 

17.  There are implications for the Completion Rate, if an Individual applies for a job, subsequently accepts the job offer, but then has to cancel before completing the shift.

18.  All offers are final. When an offer is accepted, a Business is not obliged to pay any additional fees within the Chef Life marketplace, unless it is to comply with Fair Work. 

19.  Breaks must adhere to Fair Work legislation.

20. The specified shift start time is different to the arrival time. We suggest all Individuals arrive at their shift before it starts to make themselves known to the Business and to get familiar with the workplace. Late arrivals may impact an Individual's review.

21.  Any derogatory or hostile behaviour on the platform will result in banning.

22.  Users must not disclose private contact details or post third party links (including to Facebook and Instagram) beyond what is viewable in the public profile.

23.   All users must treat each other with respect.

24.   Failure to comply with the Community Guidelines will result in suspension or banning from the marketplace.

MOJO

Chef Life’s Mojo System measures your conduct toward other community members. 

Positive behaviour – such as successfully completing a paid or charity shift – will earn an Individual or Business Mojo Points. These will improve the member’s reputation on the platform. 

Negative Mojo Points are tied to bad behaviour, which can include taking too long to pay an Individual, no-showing or advertising fake shifts. 

Having a high Mojo Score helps Individuals get picked for more shifts and helps Businesses attract the best Individuals. Good Mojo will also unlock community privileges down the track.

Refunds

It is required that Businesses and Individuals (verbally or via text) agree on the final shift duration (factoring in breaks) prior to the Individual leaving the Business. 

A shift represents an agreement between the Business and Individual. Under no circumstances is Chef Life responsible for any refunds. Chef Life can be contacted to provide advice on how to resolve a dispute between an Individual and Business. 

Cancelling Shifts

If you wish to cancel any shift do so by contacting the businesses directly using their mobile number. If you unethically cancel a shift less than 24hours without a valid reason you will receive a bad Mojo point on your profile. Accumulation of these points will cause significant loss of potential future work and your account may be blocked.

This policy will not penalise people who are sick. If sick, please don’t work. Cancel the shift in the app and notify the manager immediately. Once you’ve emailed Chef Life a medical certificate we will remove the lock right away.

If you need to cancel a shift, make sure you do so using the app at least 24 hours before the agreed start time.

Running Late

If you’re running late, be sure to contact your manager immediately – and if you can’t reach your manager, get in touch with us. Arriving late without notifying the Business or Chef Life may negatively affect your rating, and could result in suspension or banning.

Disciplinary Actions

1.   We reserve the right to take any appropriate disciplinary action up to and including termination where appropriate. Some examples when action might be taken include an Individual:

1.   Arriving late

2.   Cancelling shifts within 48 hours

3.   Receiving too many negative reviews

4.   Receiving too many reported incidents

5.   Not wearing the appropriate uniform.

2.   If you are being asked to perform anything dangerous, we encourage you to contact Customer Service. Our email is hello@thechef life.com.au